Privacy Policy
Last updated: December 8, 2025
1. Introduction
CloaxPay ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our cryptocurrency payment gateway service.
2. Information We Collect
We collect information that you provide directly to us, including:
- Account information (email address, password)
- Wallet addresses for receiving payments
- Business information (company name, website URL)
- Transaction data (payment amounts, cryptocurrency types, timestamps)
- API usage data and webhook configurations
3. How We Use Your Information
We use the information we collect to:
- Process cryptocurrency payments and conversions
- Provide, maintain, and improve our services
- Send transaction notifications and service updates
- Detect and prevent fraud or unauthorized access
- Comply with legal obligations
4. Data Sharing
We do not sell your personal information. We may share your information with third-party service providers (such as SideShift.ai for cryptocurrency swaps) solely to provide our services. All third parties are contractually obligated to protect your data.
5. Data Security
We implement industry-standard security measures including encryption, secure API authentication, and regular security audits. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your information for as long as your account is active or as needed to provide services. Transaction records may be retained longer for legal and compliance purposes.
7. Your Rights
You have the right to:
- Access and receive a copy of your personal data
- Correct inaccurate or incomplete data
- Request deletion of your data (subject to legal requirements)
- Withdraw consent for data processing
- Export your data in a portable format
8. Contact Us
If you have questions about this Privacy Policy, please contact us at privacy@cloaxpay.com